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Workshop on Services Marketing by Professor Dr. A. Parasuraman at SIMSR Mumbai

Dear Sir/Madam,
K.J. Somaiya Institute of Management Studies & Research (SIMSR) is organizing a one day workshop on:

 

Date: January 6th, 2014 ( Monday )

Workshop on Services Marketing by Professor Dr. A. Parasuraman

Theme: "ACHIEVING COMPETITIVE SUPERIORITY THROUGH SERVICE EXCELLENCE AND CUSTOMER-CENTRIC TECHNOLOGIES".

Prof. Dr. A. Parasuraman ("Parsu") is a Professor and Holder of the James W. McLamore Chair in Marketing (endowed by the Burger King Corporation) and Director of PhD Programs at the School of Business, University of Miami. He obtained his Bachelor of Technology degree in 1970 from IIT-Madras and Master of Business Administration degree in 1972 from IIM-Ahmedabad, India. His Doctor of Business Administration degree, which he obtained in 1975, is from Indiana University, Bloomington, Indiana.

Attached herewith the workshop registration form which includes fee details and schedule of the workshop.

For details kindly refer to our WEB LINK: 

We solicit your cooperation in kindly circulating this workshop information to other faculty members, industry professionals, management & doctoral students and other interested individuals known to you.

We look forward to your active participation in making this workshop a grand success.

With best regards,
K J Somaiya Institute of Management Studies &Research
Vidyanagar, Vidyavihar (East), Mumbai - 400 077. India
Tel: +91-22-6728 3000/ 3050

R S V P
Ms Minal Bhutak
Ms Krupa Rai